Please read these Terms & Conditions before accessing to any other pages of this website. In these Terms and Conditions “we, our, us” refers to Visa-Vietnam.com.

Acceptance of Terms

By using or visiting this Site, by sending or delivering your application(s) and other document(s) to Visa-Vietnam.com, you convey your agreement with these Terms and Conditions as well as the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please direct your complaints to Contact us Page. Your failure to follow these Terms & Conditions may result in legal action, suspension or termination of your access to this Site, without notice. Visa-Vietnam.com reserves the right to change the Terms & Conditions at any time without notice. Please continue to review these Terms & Conditions whenever you access to or use this website.

Processing time

Processing time for arranging visa approval letter offered by Visa-Vietnam.com is based on processing time frame provided by Vietnam Immigration Department (The agency directly handles your Vietnam visa application): 8.00 am – 10.30 am and 13.30 pm – 15.00 pm (GMT+7) (except for Saturday, Sunday and national holidays). It normally takes 3 working days (normal service), starting immediately if your payment of service fee is delivered to us within the above stated time frames OR starting from the next working day/shift otherwise, to return visa approval letter to your registered email.

The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. Visa-Vietnam.com holds no responsibility for any delays, cancellations, financial and other losses due to such denial or delay in processing. No refund will be made due to such delays or denial of service.

Fees & payments

By submitting your visa application and other relevant documents, you agree to pay all the fees relating to Vietnam visa on arrival which are Service fee and Stamping fee.

  • Service fee is the fee you pay directly to Visa-Vietnam.com for working as a bridge between you and the Vietnam Immigration Department to get your visa application submitted to the Vietnam Immigration Department and then get approval letter delivered to your email within guaranteed time. Upon payment of service fee, except for the visa approval letter processing service fee quoted in the website, you are responsible for any additional charges associated with your Bank, no matter what your method of payment is. A payment of service fee is only accepted to be successful when our confirmation titled “Notification of Successful Payment” is sent to your registered email. We are irresponsible for any situations arising due to unsuccessful payment.
  • Stamping fee is the fee you must pay to the Customs Official at the Immigration Counter at Vietnam Airport in cash (USD) to get visa stamped onto your passport. We are not responsible for exceeding amount result from inaccurate exchange rate when you make payment in other currencies.

You are also supposed to pay all additional fees if you wish to modify/correct any personal information in the visa approval letter which was issued by Vietnam Immigration Department

Cancellation and Refund Policy

Visa-Vietnam.com reserves the right to decline processing of your visa application for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances. In such cases, a full refund will be given.

Visa-Vietnam.com runs no-refund policy on all visa applications whose payment of service is delivered to our system. It is therefore important that if you wish to cancel your visa application with visa-Vietnam.com, you should contact us immediately to prevent any unnecessary costs being incurred.

No refund will be given once your visa approval letter was approved by Vietnam Immigration and was delivered to your email based on notification titled “Finished application: Please download your visa approval letter”.

No refund will be made once our service is completed and your visa approval letter is sent to the email as provided by you during online visa application. In case you cannot receive your visa approval letter on time as informed by us, please immediately contact us via email [email protected] or through our hotline at +84.947.295.929. Failure to do so also results in no refund. We are not responsible for any loss/delay caused by wrong email or information provided by applicant without noticing us in advance.

No cancellation and no refund will be made in case you decline to get a visa approval letter containing incorrect details caused by mistakes from your side. We strongly recommend you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped at the arrival airport. We will not refund in case you DO NOT enter Vietnam by air once your visa approval letter is issued.

All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 15-20 working days.

Disclaimer

Visa-Vietnam.com doesn’t warrant that all confirmation and notification will be successfully sent to your email due to objective and unexpected reasons relating to email delivery (email error, failure, etc.). You agree to contact our Support Team at least 2 days prior to date of arrival if you have not received a visa approval letter yet. Visa-Vietnam.com will hold no responsibility for any losses/damages arising or won’t accept any request of refund afterward.

Applicant is responsible for checking the information granted on the visa approval letter to make sure it is accurate. In case of mistakes, applicants are required to contact us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new approval letter. The process of getting a new letter of approval, again, will take 3 working days, so it is recommended that applicants check the approval letter carefully before the trip.

Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. In case you wish to have a private letter, a request should be sent to our email at [email protected] Visa-Vietnam.com is not to be held accountability for any issues arising from the group approval letter.

Privacy

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Communications

By using this site and our services you give Visa-Vietnam.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Security

By submitting your visa application and other required documents, you certify that the information you provide is true and correct, and you allow us to use your personal information for submitting to the Vietnam Immigration Department to get visa approval letter for your Vietnam visa. We hold no responsibility for any trouble or problem arising if you send us incorrect information.

Entire Agreement

This agreement along with the Privacy Statement constitutes the entire agreement between you and Visa-Vietnam.com and supersedes any and all prior agreements, statements or representations regarding Visa-Vietnam.com. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.

Contacting the website

If you have questions about these Terms of Use please send an email to [email protected] You may also reach us by post or in person at: Vietnam Discovery Travel JSC., 23rd floor, Vinaconex 9 Building, Pham Hung Street, Me Tri Ward, Tu Liem District, Hanoi, Vietnam./.